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Privacy Policy

This privacy policy describes the methods for collecting, using, retaining, and protecting personal data on the Sequana Hydro website. As part of our business activities, Sequana Hydro may collect and process information about you, particularly while you browse our websites and mobile application. Some of the information you provide may be used to identify you—this is referred to as "personal data."

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This privacy policy is based in particular on European Regulation 2016/679, known as the General Data Protection Regulation (GDPR), which "aims to protect natural persons with regard to the processing of personal data and to ensure the free movement of such data."

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By browsing the Sequana Hydro website, the user confirms having read and understood this privacy policy and accepts its terms, especially concerning the collection and processing of their personal data.

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The user is also invited to refer to the legal notice (link) and the cookie policy (link) for further information.

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1. Information Collected

When you use our contact form, we collect the following data:

  • First and last name

  • Email address

  • Telephone number (if provided)

  • Company name (optional)

  • Any information included in your message

 

2. Method of Collection

Data is collected exclusively through the contact form available on our website www.sequana-hydro.com.
No personal data is automatically collected without your explicit consent.

 

3. Purpose of Collection

The data processing carried out by Sequana Hydro serves explicit, legitimate, and defined purposes. Sequana Hydro processes personal data, which may be collected in the following situations (non-exhaustive list):

  • Responding to inquiries or quote requests

  • Providing requested information

  • Improving our services and customer relations

  • Carrying out services on your behalf

  • Supplying products or services at your request

  • Browsing our website

  • Posting comments on our social media pages

  • Establishing any form of contact with Sequana Hydro

  • Providing your personal data through any other means

 

4. Legal Basis

The data collection is based on our company’s legitimate interest in communicating with prospects and clients.

No data is processed without prior consent, and this consent may be withdrawn at any time.

 

5. Information Sharing

Your data is never sold. It may be shared only with:

  • Our technical service providers (hosting, website maintenance), bound by confidentiality obligations,

  • Competent authorities when legally required

 

6. Data Storage

Personal data collected through our site is hosted by Wix.com Ltd. headquartered at 500 Terry A François Blvd, 6th Floor, San Francisco, CA 94158, United State, which may store this data in servers located outside the European Union.

Such transfers are governed by Standard Contractual Clauses approved by the European Commission, ensuring a level of protection compliant with the GDPR.

 

7. Data Retention

Contact form data is retained for 1 year after the last communication, unless otherwise requested.

Technical logs (IP address, timestamp, etc.) may be kept for 13 months in line with CNIL recommendations.

 

8. Data Security

Our site uses the services of Wix.com Ltd., which implements robust technical and organizational security measures to protect personal data against unauthorized access, loss, or alteration. These advanced security measures include:

  • SSL certificate for encrypted communications,

  • Firewall and server access monitoring,

  • Compliance with PCI DSS Level 1, SOC 2 Type II, and ISO standards,

  • Restricted access to personal data for authorized personnel only

 

9. Data Controller

The person responsible for processing personal data (Data Protection Officer or DPO) is: Bertrand Lemaitre, legal representative of Sequana Hydro. He can be contacted by email at: bertrand.lemaitre@sequana-hydro.fr.

The data controller determines the purposes and the means of processing personal data.

 

10. Your Rights

Our website is hosted on the Wix.com platform. Wix acts as a data processor for personal data collected through our site. As data controller, we determine the purposes and means of processing, while Wix operates according to our instructions and in compliance with the GDPR.

You therefore have the following rights:

  • Right of access, rectification, and erasure

  • Right to restriction of or objection to processing

  • Right to data portability

To exercise any of these rights, please send your request to one of the following addresses:

Once we receive your request, Sequana Hydro will respond by email within 30 days and carry out the necessary actions according to the nature of your request (access, rectification, deletion, restriction, objection, or portability).

Right of Access, Rectification, and Erasure

If you wish to dispute the accuracy of data used by Sequana Hydro, you have the right to access your personal data and request that it be corrected, supplemented, or updated.
You may also request that your data be deleted.

Right to Restriction or Objection to Processing

You can limit the processing of your personal data or object to such processing based on your specific situation. If your objection is not related to marketing activities, Sequana Hydro may reject your request based on the following justifications:

  • There are compelling legitimate grounds for processing, or the data is necessary to establish, exercise, or defend legal claims

  • You previously gave consent and must withdraw it instead of objecting

  • You have a contract with Sequana Hydro

  • A legal obligation requires Sequana Hydro to process your data

  • Processing is necessary to protect the vital interests of you or another individual

If you choose to object to processing, your data may be temporarily frozen for one month, during which Sequana Hydro will no longer use the data but will retain it. Alternatively, you may request the limitation of specific data if Sequana Hydro intends to delete it—this allows you to preserve the data, for example, to exercise a legal right.

Once your data is restricted, it may only be used in the following cases:

  • You have given consent

  • For the establishment, exercise, or defense of legal claims

  • For the protection of the rights of another individual or legal entity

  • For important public interest reasons of the European Union or a Member State

Right to Data Portability

You may exercise your right to data portability, which allows you to receive the personal data you have provided to Sequana Hydro in a structured, commonly used format, and to transmit this data to another data controller. Sequana Hydro will assist with the transfer if technically feasible.

You may also provide directives concerning the retention, deletion, and sharing of your personal data after your death.

Lastly, in accordance with Regulation 2016/679, you have the right not to be subject to a decision based solely on automated processing if it has legal effects on you or significantly affects you in a similar way.

 

11. Changes to the Privacy Policy

This policy may be updated to reflect current regulations. Users are encouraged to review this privacy policy regularly to stay informed of any changes.

In the event of substantial changes, we will notify you. The date of last update is shown at the top of this policy.

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